Customer Support Manager


Quest Marketing – a leading international marketing company is looking for awesome CUSTOMER SUPPORT MANAGERS who will be responsible for supporting our existing and new clients. Be the one who starts his/her career with us and spread your wings to achieve remarkable personal and professional growth. We are waiting for your queries

· Excellent, fluent English;
· Great communication & negotiation skills;
· Stress-resistance, self-confidence, energy and enthusiasm;
· Previous experience in customer support or similar spheres will be a plus;
· Readiness to work in shifts (including night shifts);
· Providing support to clients by telephone and electronically (e.g. email/chat);
· Handling and resolving customer queries;
· Building sustainable relationships of trust with customer through open and interactive communication;
· Following communication procedures, guidelines and policies;
· Keep support metrics in the sufficient range;
· Cooperate over mutual projects with all team members;
· Ensure customers' satisfaction;
· NO cold calling;
We offer:
· Flexible Schedule (ability to combine work with studies);
· Official Employment;
· Friendly, professional and ambitious team and constant access to HR person;
· Corporate outings and team-building activities several times a year;
· Comfortable, cozy office in the heart of Kiev;
· Competitive salary and bonuses;
· Interesting tasks, possibilities for career and professional growth;
· Coffee, tea, milk and snacks at the expense of the company;
· Friendly atmosphere and good working conditions.
If this sounds like you, send us your CV and Cover Letter where we can see your creative mind and writing skills. It will be a big plus for you as a candidate for this position.
Customer Support Manager
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